1. Introduction

[Your Company Name] (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place an order, or contact us via our forms.

Our website includes e-commerce functionality for flooring products and services. By using our website, you agree to the terms of this policy.

2. Contact Information

Company Name: Contract Flooring Services (Cambridge) Limited, trading as CFS
Email: sales@cfs-ltd.com
Phone: +01954 781111
Address: Unit 4 Viking Way, Bar Hill Cambridge, CB23 8EL

3. What Data We Collect

We collect and process the following types of personal data:

a. Information you provide:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information (processed securely via third-party payment processors)

  • Details of any contact or enquiry you submit via our forms

  • Order details and preferences

b. Automatically collected data:

  • IP address (anonymised for analytics)

  • Device type, browser, and OS

  • Pages visited, time on site, and referring URL

  • Cookies (see Section 8)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your orders or enquiries

  • Send you order confirmations, shipping updates, and invoices

  • Improve our website performance using Google Analytics

  • Respond to contact form submissions

  • Meet our legal and regulatory obligations

5. Legal Bases for Processing

We process your data under the following legal bases:

  • Contractual necessity – for order processing, payments, and delivery

  • Legitimate interest – to improve our services and analyse site usage

  • Consent – for optional cookies and marketing (if subscribed)

  • Legal obligation – for accounting and regulatory compliance

6. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary to operate our business, including:

  • Payment processors (e.g. Stripe)

  • Delivery and courier services

  • Web hosting provider

  • Website analytics provider (Google Analytics)

If you place an order or request a free sample through our website, we may share your name, contact details, and delivery address with the relevant manufacturer or supplier solely for the purpose of fulfilling your order or sample request.

All third-party services are required to process your data securely and in compliance with data protection laws.

7. Data Retention

  • Contact form and order data

  • Google Analytics data

  • Form data

  • Customer accounts

8. Cookies & Tracking

We use cookies to:

  • Enable essential website functionality (e.g. shopping cart)

  • Track and improve performance

  • Remember your preferences

You can manage or revoke cookie consent via our cookie banner or your browser settings.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict data processing in certain circumstances

  • Withdraw consent at any time (for marketing or cookies)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details in Section 2.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Secure server hosting

  • Role-based access controls

  • Regular backups and updates

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. Please read their privacy policies before submitting data.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Questions or Complaints

If you have any questions or concerns about how we handle your personal data, please get in contact.