Here are some useful Frequently Asked Questions

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How can I contact you?

You can contact us by telephone on 0845 653 1055. Please ensure you have your case number ready.

I cannot afford to pay in full – what can I do?

If you are not in a position to pay in full please call us on 0845 653 1055 and we can work together to arrange a suitable payment plan for you.

I am in serious financial difficulty, who should I pay first?

You should always pay priority debts first. Priority debts include mortgage, rent, fuel etc. We would advise you to contact a free money counselling service to prioritise your debts.

The person named in your letter does not live here. What should I do?

Please call us on 0845 653 1055 and we will update our records.

How much does it cost to call your offices?

Our *0845 653 1055 number is charged at national rate
* Please check costs with your telecom provider.

What happens if I ignore your letters?

We can only help you if you talk to us. If you ignore our letters this may lead to further action which could add further costs to your debt.

Why do I need to confirm my full name and address before discussing my account?

This is for your protection and to comply with the legal obligations we have with regard to the Data Protection Act.

I have a complaint. What should I do?

Whilst we try our very best to ensure that you understand and are satisfied with how we handle your account, we recognise that there may be rare occasions when you are dissatisfied with aspects of our service. In the unlikely event that this is the case, please e-mail us at complaints@cfs-ltd.com We promise that we will place your account on hold whilst we investigate your issue and will get back to you as soon as possible.